Customer Care

Item availability

We make every effort to keep sufficient stock of items listed on our site, occasionally we sell out of certain product. If we are out of stock on an item that you’ve ordered, we will notify you via e-mail. Any changes will be reflected in your order total as well as your shipping confirmation.

 

Return and Cancellation Policy

We offer full refunds or exchange for items returned or canceled within 7 days with receipt and tags attached.
All sale items purchased are a final sale, will not a merit an exchange or store credit.

 

Shipping Orders

Orders will be sent out within 48 hours, using USPS Priority shipping – free of charge. If you have a specific need, please contact us at
info@elizabethrohloff.com

 

International Shipping

We do ship internationally. Please contact us at info@elizabethrohloff.com for international shipping rates.

 

Which credit cards do you accept?

We accept the following credit cards:
Visa, Master Card, American Express, and Discover
We do not accept checks, cash, or money orders for online purchases.

 

Do you charge sales tax?

No, there is no sales tax in Oregon, Lucky you!

 

How do I make a return or exchange?

Please contact the store via email for returns or cancellations at info@elizabethrohloff.com

 

When will my store credit be issued?

After receiving your returned item, your credit will be processed within 2-4 business days. We will notify you via email.

 

Questions about your order?

Please send an email to info@elizabethrohloff.com